REFUND & RETURNS POLICY

Effective date: May 2026

AT AMARIONT, WE STAND BEHIND EVERY ORDER

We are committed to delivering a premium shopping experience. This policy is designed to be clear, fair, and consistent for every customer, while maintaining the integrity of our store and the quality of our service.

By completing a purchase on Amariont, the customer confirms they have read and accepted this policy in full.

GENERAL PURCHASE POLICY

All purchases made at Amariont are considered final once the order is confirmed and processed.

We do not accept returns or issue refunds based on change of mind, personal preference, or subjective dissatisfaction with the product.

Customers are encouraged to review all product details, descriptions, and specifications carefully before completing a purchase.

CUSTOMER RESPONSIBILITY — SHIPPING ADDRESS

The customer is solely responsible for entering a complete, accurate, and deliverable shipping address at checkout.

Amariont processes and fulfills every order to the exact address provided by the customer at the time of purchase.

Amariont assumes no responsibility and will not issue refunds or replacements in the following cases:

• Failed delivery due to an incorrect or incomplete address entered by the customer
• Misdelivery resulting from customer-provided address errors
• Packages refused by the recipient
• Packages returned to sender due to address-related issues

In these cases, the customer may place a new order at their own expense.

DAMAGED OR DEFECTIVE ITEMS

We take product quality seriously.

In the rare event that an item arrives physically damaged or functionally defective, we will work to resolve the issue through our verified claims process.

To protect both our customers and our store from errors and fraudulent activity, complete verification is required before any resolution is approved.

3.1 — ELIGIBILITY WINDOW

Claims must be submitted within 48 hours of the delivery confirmation recorded by the carrier's official tracking system.

Claims received outside this window may not be eligible for review under this policy.

3.2 — REQUIRED DOCUMENTATION

All claims require complete documentation submitted in a single email to support@amariont.com.

Claims with incomplete, inconsistent, altered, or unverifiable evidence may be denied at Amariont's discretion.

The following items are all required:

(a) ORDER VERIFICATION PHOTO

A photo showing the product next to your printed or digital order confirmation, with the order number clearly visible in the same frame.

This confirms the item is associated with your specific Amariont purchase.

(b) PRODUCT PHOTO — INSIDE ORIGINAL PACKAGING

A photo of the damaged or defective item still inside its original packaging, exactly as it was received.

This documents that the damage occurred prior to or during delivery, not after the package was opened.

(c) EXTERIOR PACKAGING PHOTO

A photo of the outer shipping package showing its condition upon arrival, including any visible damage, impact marks, or tears.

If the outer packaging appears undamaged, this must also be documented as part of the claim.

(d) DEMONSTRATION VIDEO

A continuous, unedited video between 20 and 40 seconds in length, clearly showing the defect or damage in real use.

The video must include:

• The product in operation or handling
• The specific issue clearly visible
• The order number visible within the same frame at any point during the recording

Edited, cut, or partial videos will not be accepted.

(e) TIMESTAMP CONFIRMATION

All photos and video must display a visible device timestamp, or include a clock or dated reference in the same frame, confirming the evidence was captured within the 48-hour eligibility window from delivery confirmation.

This requirement exists to ensure the documentation is current and directly related to the reported issue.

3.3 — CLAIM RESOLUTION

At Amariont's discretion, verified claims will be resolved with either:

• A replacement shipment
• A refund

The resolution offered will reflect the nature and severity of the verified issue.

Amariont reserves the right to determine the most appropriate resolution for each individual case.

This process exists to protect legitimate customers and maintain a fair and sustainable store operation.

3.4 — CLAIM DENIAL

Claims that are:

• Missing required documentation
• Submitted after the 48-hour eligibility window
• Inconsistent, altered, or unrelated to the specific order

may be denied at Amariont's discretion.

To ensure fairness and consistency for all customers, exceptions outside this policy cannot be guaranteed.

ORDER CANCELLATION

Orders cannot be cancelled or modified once they have been confirmed and submitted for processing.

Please review your order carefully before completing checkout, including:

• Shipping address
• Product selection
• Quantity

To ensure fairness and consistency for all customers, exceptions outside this policy cannot be guaranteed.

LOST OR UNDELIVERED PACKAGES

If the carrier's tracking system shows no movement for more than 30 consecutive days following the shipping confirmation, please contact us at support@amariont.com with your order number.

We will open a formal investigation with the carrier.

If the package is officially confirmed as lost by the carrier, we will work toward an appropriate resolution at Amariont's discretion.

Packages confirmed as delivered by the carrier's tracking system are considered successfully delivered.

Amariont is not responsible for packages that are stolen or go missing after confirmed delivery.

PROCESSING TIMES

All claim inquiries are reviewed within 2 to 4 business days of submission.

If your claim is approved, the resolution is processed within 3 to 5 business days.

All updates will be communicated to the email address associated with your order.

WHAT THIS POLICY DOES NOT COVER

The following situations are not eligible for claims, refunds, or replacements:

• Packages confirmed as delivered by carrier tracking
• Damage reported after the 48-hour eligibility window
• Damage resulting from misuse, drops, water exposure, or improper handling after delivery
• Dissatisfaction based on personal preference or subjective expectations
• Incorrect shipping address provided by the customer
• Refund or return requests for sale or promotional items based on change of mind or subjective dissatisfaction
• Requests based on comparison with other products or brands

OUR RIGHT TO REFUSE

Amariont reserves the right to deny any claim that appears fraudulent, abusive, or inconsistent with the submitted evidence or order history.

Amariont also reserves the right to restrict future purchases from customers who engage in repeated or abusive claim behavior.

This measure exists to protect the integrity of our store and the experience of our genuine customers.

CONTACT

For eligible claims and order inquiries:

support@amariont.com

Please include your order number in the email subject line.

Response time: 24 to 48 business hours.

This policy is effective as of May 2026.

Amariont reserves the right to update this policy at any time.

The version in effect at the time of purchase applies to that specific order.